At ehsiso.com, we prioritize customer satisfaction and strive to provide quality services to meet your expectations. Our Refund and Cancellation Policy is designed to be transparent and fair. Please review the following terms carefully.
1. Service-Based Refund Policy
All of our services, including ISO certification support, auditing, and training, are tailored to meet client-specific requirements. Once a service has been initiated, refunds will be subject to the conditions outlined below:
- Cancellation before Service Commencement: If a cancellation request is made before the service has commenced, a full refund will be issued. This applies to services like audits, training, and certification assistance.
- Cancellation after Service Commencement: If the service has already commenced or significant preparatory work has been undertaken, only a partial refund will be provided based on the amount of work already completed. The refund amount will be determined at our discretion.
- No Refund after Completion of Service: Once a service has been fully delivered, refunds will not be granted.
2. Template-Based Refund Policy
Our templates are digital products, and due to the nature of the product, we maintain a strict no-refund policy for template purchases. Please ensure that you review the product description and consult with our team if needed before making a purchase.
3. Cancellation of Subscription Services
If you have subscribed to any of our services on a recurring basis (e.g., monthly consultations, subscription-based templates), you can cancel the subscription at any time:
- Cancellation before Renewal: Cancellations made prior to the next billing cycle will not incur any additional charges.
- Cancellation after Renewal: If the subscription has already renewed, no refund will be issued for the current billing period, but your subscription will be canceled for future renewals.
4. Refund Process
All refund requests should be made in writing via email to info@ehsiso.com within 7 days of the service or product delivery. Refunds, once approved, will be processed within 10-15 business days. The refund will be made to the original payment method used during the purchase.
5. Modifications to the Policy
We reserve the right to modify this refund and cancellation policy at any time. Any changes will be reflected on this page, and it is your responsibility to stay informed of any updates.
For further inquiries or assistance regarding refunds and cancellations, please contact us at info@ehsiso.com.